All our containers are fumigated and carefully loaded by our own staff that ensures proper handling of cargo. Over the years our shipping personnel have become adept at making optimal space utilisation of containers. Our shipping department tracks the container from the time of dispatch to when it is delivered to the customer to ensure timely delivery of the cargo. As per the Central Customs & Excise norms all our containers are sealed on our factory premises which cuts down multiple handling of cargo thereby reducing the chances of damage during transit.

DELIVERY IN UK

Local Delivery –
Local deliveries are up to a radius of approximately 10 miles from our warehouse and start at £25 depending on distance. These local deliveries are often done at weekends.

National Mainland Delivery
England - £40

Scotland - £40
(Except KW, IV, AB, PH, PA, DD, DG, KA,FK, KY which are £60)
Wales - £40

Rapid Delivery - Certain items can be sent overnight for a surcharge of £10, or Saturday + £30

Delivery Service Inland
We operate our own vans and drivers 7 days a week for the majority of our deliveries to provide you with the best and most trouble free delivery service we can. Our vans normally operate with a helpful driver who can deliver items to your door. On invitation from you he will help you locate the furniture to any reasonable location in your home. We'll help deliver most large and bulky item to any room, provided drivers do not feel there are any health and safety issues such as a staircase which is too narrow, or there is a danger of damage to the customer's property
If you require two man deliveries and/or set up and installation services we can arrange this for you at an additional charge.

SATISFACTION GUARANTEE
SHOP WITH CONFIDENCE - REMEMBER, ALL ORDERS ARE COVERED BY OUR 7-DAY SATISFACTION GUARANTEE
We are confident that you will be pleased with your purchase, which is why we offer a 7-day satisfaction guarantee. If within 7 days of delivery you're not entirely satisfied with your purchase, we will offer a credit note or a full refund*. All we ask is that the relevant item(s) are in the condition they were when delivered.
Certain products may be excluded from our 7-day satisfaction guarantee, you will be advised of this when ordering.
*Please note, full credit is at the Manager’s discretion on a per-order basis.
Credits will be for the value of item(s), excluding delivery charges applied. Contact our office and we will arrange free collection.
Your statutory rights are not affected.

FURNITURE CONSTRUCTION
All our furniture is of solid construction, except wardrobes & beds which due their size will be delivered part-assembled.

DELIVERY TIMESCALES
Certain ranges are made to order, therefore each range states a unique estimated delivery time.
We'll do our best to get your shopping to you within 3-6 weeks but it can depend on where you live and what's in stock. Please see individual product information pages for up-to-date delivery lead times on specific items.
Whilst we always endeavor to deliver within the timescales, supplier delays sometimes occur, we will advise you accordingly. Additionally, bespoke items sourced overseas may be subject to further delays.
Most deliveries are made in the morning (7.30am - 1pm) or afternoon (12pm - 6pm), although some products may vary. As soon as your goods are ready to be dispatched, a customer services agent will contact you to arrange a suitable delivery date. Please note that a signature will be required at the time of delivery.
For more information of delivery timescales on specific items, please contact us.
We know that unexpected things happen and there might be an instance when you can't be there to receive your delivery. If so, don’t worry. Just call us at least 3 days before the agreed delivery date and we'll arrange another convenient date with you.
We reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.

DAMAGES/RETURNS POLICY
Damages must be reported within 48 hours of delivery, following your notification by email,phone or fax to our office we will contact you within seven days to arrange exchange or supplemental delivery.

REFUNDS
How long will it take to receive a refund from returned products?
Products you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

BESPOKE AND MADE TO MEASURE SERVICE.
Feeling creative? Why not take advantage of our Bespoke and made to measure service.
At Rustic Journey, we are pleased to offer our bespoke service whereby we can manufacture & finish most items of furniture to your design & size. All we require is a sketch with measurements, which can be email or faxed.
Whilst browsing our Online Store, look out for the Rustic Journey, the vast majority of which is available to be made to your specifications. To request a quote for a bespoke item, please provide us with  your name and email address and as much detail as possible of the item you require, including height, width & depth, and finish/colour. If based on an item listed on our online store, please quote item code/full description shown.
Please ensure you enter your email address.
On receipt of this information, we will contact you within 48 hours.

Container Sales
Buying by the container is one of the best ways to gain the most competitive rates available from Rustic Journey. Any concerns you may have about purchasing in this way is taken care with our “buyer friendly” approach to ordering and payment. You are able to get great discounts as well.
Quality is assured with checks made by Rustic Journey staff prior to shipment.
There is no administration involved. We take care of all paper work.
For more information contact us by email.

Strictly Trade only